Cancellation policy
Cancellations
How cancellations work
All visit edits and cancellations are done through your user dashboard.
If a single or Domestina Club visit must be cancelled:
- A visit can be cancelled or changed free of charge up to 48 hours before 00:00 on the day of the visit.
- If a visit is cancelled less than 48 hours before 00:00 on the day of the visit, a cancellation fee is charged.
- Cancellations and postponements after 19:00 on the day before the visit are not possible. Whether or not you can use the service, the full amount is payable.
If a FIX subscription visit must be cancelled:
- The FIX subscription includes one free postponement for every 4 visits, and up to 3 can be accumulated.
- Outside the deadline, or once the limit is reached, a cancellation fee is charged.
- Cancellations and postponements after 19:00 on the day before the visit are not possible. Whether or not you can use the service, the full amount is payable.
If a FIX subscription must be ended:
- You can end a FIX subscription at any time without a fee. The rules above apply to its next scheduled visit.
If you cancel your Domestina Club membership:
- You can cancel Domestina Club at any time without penalty.
If a booking with a cleaning company must be cancelled or moved:
- You can cancel a visit online no later than 18:59 the day before.
- You can change the date or time slot from your dashboard with the ‘Change’ button, no later than 18:59 the day before.
Visits are paid in cash after the appointment. No amounts for visits are charged to a card in advance.
Questions about a cancellation? Contact us at info@domestina.de.